Be there for your customers 24/7 with automated and real-time chat!

Talk directly with your customers through the use of SPLICE Talk™ & Talk+™

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Have two-way conversations with customers in real-time

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Connect with customers through text, web chat & in-app messenger

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Set auto responders to keep customers informed during off hours

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Utilize text-to-link to send customers documents or forward to webpages

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Features for ease of use and consistency

Create reusable templates from scratch or from a library of pre-built, expert templates. Ensuring all your responses are professional and up to your brand standards.

Set up auto responders to make sure your customers are taken care of, even during evenings, holidays and weekends. Help your customers reach their destination sooner by providing links and answers to FAQs.

How chat can help:

blue 247Provide Customer Support

Make long hold-times a thing of the past. Quickly resolve customer communications. Automate common questions so you can provide support 24/7. 

blue-decrease callsEliminate or Reduce Inbound Calls

Talk to your customers in the best way that's convenient for them while ensuring your agents are getting the inbound calls they expect. 

6-3Maximize Sales

Automate your lead, prospect, and customer follow-up with personalized texts.

9-1Reduce Costs

With flexible payments and variable price options, you can save money while increasing your engagement.

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Built in integrations

With SPLICE Talk+™ you can chat with customers and prospects across text, web chat, WhatsApp, and a variety of different in-app messengers all from one convenient interface. Seamlessly switch between conversations and transfer chats internally when you need to. Make the customer experience as efficient as possible. 

Want to learn more about texting?

Check out our Texting page to learn more about our automated texting solutions →

Resources

Get started with SPLICE today.

Inspire customer connections.

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