Automation for your claims process

Create a streamlined claims process using automation and personalization:

white chevronResolve claims faster with multi-channel communications

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Decrease inbound call volumes using proactive communications

white chevronDecrease your cost per claim, increase retention and referrals

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Claims Process Images 2024

Communicate with your policyholders in any channel:

text and chat(1)

Text & Chat

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Call

Email-3

Email

voice first

Voice First

Connect with prospects, wherever they are

Increase engagement rates and satisfaction by allowing policyholders, claimants and prospects the option to communicate with you the way they want too. 

Send automated and personalized messages to their channel of preference, whether its email, call or text! Give your policyholders the freedom to switch between channels, or be connected to a live agent to better assist them in their claims journey.

Speed up your claims cycle

Give your policyholders a stress and confusion free claims experience by proactively providing them the information they need. Keep them in the loop with updates, notifications and information that will ensure they are never left guessing. Humanize your brand by using personalized messaging in your outreach, and offering information across multiple channels so claimants can engage in the channel they feel most comfortable using.

Increase customer retention and referrals

The claims process provides the opportunity to give your policyholders a fast, easy and convenient experience. Use personalized and templated messages to create an elevated experience for your policyholders. Send messages in the channels they prefer to build trust and loyalty. Finally send pre-built messages to walk them through the claims process end-to-end.

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FNOL notifications

Green ChevronClaim status updates

Green ChevronAppointment reminders

Green ChevronClaim closures & check issuances

Green ChevronUncashed check notifications

Make the process seamless by providing policyholders and claimants the ability to connect live with your business. Remove the pain of finding policy information, submitting incomplete forms and digging for answers.

Integrate with your existing tech stack

SPLICE's seamless integrations, with an amazing array of technology partners like Insuresoft, Majesco, and Duck Creek Technologies, allows insurers to set up automated communications for common workflows and events – improving the customer experience across the board.

To learn more about our technology partners and integrations check out our Partners Page →

Get started today with a checklist for each point of the claims journey:

Claims Process Checklist-1

Get started with SPLICE today.

Inspire Customer Connections.

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